Comments on: YEP – I Signed Up For Russell Brunson’s Free MP3 Micro-Continuity Offer

By: PC Cleaner

PC Cleaner — Mon, 17 Aug 2009 04:20:33 +0000

I’ve been following Russell’s micro-c idea for a while. It definately has potential.

But what I don’t understand is… he apparently employs heaps of staff. Yet, no one’s able to offer any good customer support?

Hmmmmm..

By: Stewart Boardman

Stewart Boardman — Wed, 29 Jul 2009 13:51:29 +0000

I ordered the mp3 player on the 23rd June and have still yet to receive it. I had one email on the 9th July saying it had been dispatched and would be with me soon. I have emailed and raised a support ticket since but with no reply.
I agree that Russell seems to be a nice guy with nice products but not responding is very amateurish and not what people expect from one of the top people in the industry.
Lets hope he reads this!!

By: Konstantin Angelov

Konstantin Angelov — Fri, 10 Jul 2009 15:51:19 +0000

Hello,

As of today, its been 4 days since my support ticket has been “open”. I called twice, both times got to a voicemail and although I left a message, nobody got back to me which is beyond unprofessional. I know Russell Brunson is a nice guy and has nice products but not to be able to get through to his support people for a week…!

Thanks for providing me with the website. It would’ve saved me a lot of trouble if I had this information before they charged my account. Now I need to get in touch with them so they can give me a refund.

Thanks for all the info,

Konstantin Angelov

By: Rick Wilson

Rick Wilson — Thu, 09 Jul 2009 23:26:50 +0000

Hi Konstantin!

I did finally get an email from them on July 5th explaining things and also the links to view the first 2 lessons.

I finally received the MP3 player yesterday.

Hopefully they will get it straightened out for you soon. Personally, I’ve never had any problems with his support in the past.

The email also had a link to a site to cancel:

From the email …

*** “4th – If you are concerned about getting through to our help desk to cancel before the billing cycle, you can cancel at any time on your own here:

http://www.CancelMyAccountNow.com ” ***

But this happens all too often with these big launches. And that’s a shame.

Thanks for stopping by!

Rick Wilson

By: Konstantin Angelov

Konstantin Angelov — Thu, 09 Jul 2009 22:46:19 +0000

Yeah, the support for this product is HORRIBLE. I signed up for the MP3 player some time ago and at the start of the week sent a support ticket to try to cancel the $97 a month membership. Not only did they not respond to my ticket but today they charged me the $97 bucks. I called, left a voicemail…nada, if they fail to respond by next week I’ll let them deal with my credit card company because this is just ridiculous!

By: Rick Wilson

Rick Wilson — Sat, 04 Jul 2009 01:08:49 +0000

To be honest, THAT’S a good question. I got sidetracked and didn’t really pay too much attention to it. Yesterday I also sent a support ticket about this myself.

I haven’t received a response yet either. Usually I’ve had no previously long delays with getting a response from his support people. While I don’t agree with him all the time, Russell does put out some pretty good info.

I know the 4th of July holiday is upon us here in the U.S., but still should have been some kind of response. But I’m willing to wait until Monday and see if my question gets answered.

Heck … I don’t think any of us have received the MP3 Player yet, but I personally have gotten more than my ship/handling fee’s worth. Still, I wanted to see more of the first 2 weeks info before I decide whather to continue or not.

But still I’m disappointed in his customer support response times for this. Hopefully by Monday it can be resolved.

I’ll try to get a hold of him over weekend and let ya know what happens. IF you get any info,, please share it here also.

Thanks!

Rick Wilson

By: JF

JF — Fri, 03 Jul 2009 21:00:08 +0000

Hi,

I also signed up for the micro continuity offer. I’m curious did you hear anything back from them?

On the tank you page they stated that the 14 day trial would start in a week. But I have not seen anything from them since.

I opened a ticket in there support system but no response yet.

I found you blog trying to find people who also bought to see if they were having the same issue.

Thanks